Kashmir Tour Packages from ₹11,500– Transparent Pricing by Marahib Travels
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Terms and Conditions

Terms & Conditions – Marahib Travels

Tour Package Policies & Service Terms

At Marahib Travels, we believe that travelling to Kashmir is an investment in unforgettable memories. As a trusted travel agency in Kashmir, we aim to provide transparent, comfortable and reliable travel services to every guest.

Whether you are booking a Kashmir tour package, Kashmir honeymoon package, Kashmir family tour package, Kashmir group tour package, or Kashmir cab and taxi service, we request all guests to carefully read and understand the following terms and conditions before confirming their booking.

These policies are designed to maintain transparency and help ensure a smooth travel experience throughout your Kashmir trip.

1. Environment & Responsible Tourism in Kashmir

Kashmir is known for its beautiful mountains, valleys, lakes and natural landscapes. We request every traveller to help us preserve the beauty of the region.

During your Kashmir tour, please:

  • Do not throw plastic, food wrappers or other waste on roads or tourist destinations.
  • Use designated dustbins wherever available.
  • Carry your waste with you if a dustbin is not available.
  • Avoid activities that can damage the local environment.
  • Respect local communities, wildlife and natural surroundings.

Your cooperation helps Marahib Travels promote responsible and eco-friendly tourism in Kashmir.

Keep Kashmir Green & Clean.

2. Additional & Optional Activities in Kashmir

Certain sightseeing activities and local transportation services are not included in the standard Kashmir tour package unless specifically mentioned in your booking voucher.

The following are indicative additional costs that guests may need to pay directly:

Sonamarg

  • Horse/Pony ride to Thajiwas Glacier: approximately ₹2,500–₹3,500 per horse/pony.
  • Local taxi from Fish Pond to Zero Point and return: approximately ₹5,500 per vehicle.

Gulmarg

  • Gondola Ride – Phase 1: approximately ₹800 per person.
  • Gondola Ride – Phase 2: approximately ₹1,000 per person, including service charges.
  • Horse/Pony riding is not compulsory in Gulmarg.
  • ATV/Snow Bike during winter: approximately ₹3,500 per round.
  • Snow-chained vehicle from Tangmarg to Gulmarg and return: approximately ₹4,500 per vehicle, subject to local conditions and availability. Capacity may be approximately 6–7 passengers depending on the vehicle.

Pahalgam

Local union taxis may be required for sightseeing to:

  • Aru Valley
  • Betaab Valley
  • Chandanwari

The starting rate is approximately ₹3,000 per vehicle, subject to local rates and availability.

Pony/Horse ride to Baisaran Valley may cost approximately ₹2,500 per horse/pony.

Important Note

All rates mentioned above are indicative and may change depending on season, weather, local union rates, availability and government/local authority regulations.

Pony and horse rates may be negotiable directly with the service provider.

All optional activities and additional services are payable separately by the guest unless specifically included in the booking.

3. Kashmir Sightseeing & Local Transportation Restrictions

Guests booking a Kashmir cab service or Kashmir taxi service should understand that commercial and private vehicles may not be permitted to cover all internal sightseeing areas of Sonamarg, Gulmarg and Pahalgam due to local transportation and union regulations.

Where required, local vehicles can be arranged either through Marahib Travels or booked directly by guests at the destination.

Gulmarg Winter Transportation

During periods of heavy snowfall, normal vehicles may not be permitted to travel beyond certain points. A snow-chained vehicle from Tangmarg to Gulmarg may therefore be required.

Such transportation is subject to:

  • Weather conditions
  • Road conditions
  • Government/local administration instructions
  • Local union regulations
  • Vehicle availability

Guests should therefore consider such additional transportation costs when travelling to Gulmarg during heavy snowfall.

4. Services Covered by Marahib Travels

Marahib Travels is responsible only for the services specifically mentioned and charged in the guest’s booking confirmation, invoice or voucher.

Any service, activity, sightseeing, transportation or facility that has not been included in the confirmed package is considered an optional or suggested service.

Marahib Travels will not be responsible for the cost of services that have not been booked or paid for through the company.

5. Kashmir Tour Package Booking Terms

Our Kashmir tour packages can be customized according to the guest’s requirements, including accommodation, sightseeing, transportation and trip duration, subject to availability.

Important Booking Conditions

  • All important discussions regarding your Kashmir tour package, hotel, cab, transportation and additional services should be confirmed in writing.
  • Verbal commitments that are not reflected in written communication or the booking voucher may not be considered part of the confirmed booking.
  • A package will not be considered confirmed until the required advance payment has been received by Marahib Travels.
  • Marahib Travels may modify the itinerary when necessary due to weather, road conditions, technical problems, sudden service issues, government regulations, local restrictions or other circumstances beyond our control.
  • Any changes, upgrades or additional services requested by the guest after confirmation may attract additional charges.

6. Payment & Reservation Policy

3-Star / Deluxe Category Packages

  • 25% advance payment is required for confirmation.
  • The remaining 75% payment must be cleared before one day of arrival or, at the latest, on the arrival day after checking into the hotel/houseboat.

4-Star & 5-Star / Premium Category Packages

  • 50% advance payment is required for confirmation.
  • The remaining 50% payment must be cleared at least 21 days before arrival.

Bookings Made Within 10 Days of Travel

If a Kashmir tour package is booked within 10 days of the scheduled arrival date, 75% of the package cost must be paid at the time of booking.

Failure to make the required payment without a genuine reason may result in suspension or cancellation of services, and pending reservations may be released without further notice.

Special Payment Arrangements

If a Marahib Travels executive provides a different payment schedule, the agreed payment terms must be available in written communication from the authorized executive.

7. Kashmir Cab & Taxi Service Terms

Guests booking cab service in Kashmir, taxi service in Kashmir, Kashmir taxi booking or a complete Kashmir tour cab should follow the transportation terms mentioned below.

Vehicle Type

The vehicle provided will be according to the category mentioned in the booking confirmation and subject to availability.

Depending on group size and availability, vehicle options may include:

  • Sedan / Swift Dzire
  • Ertiga
  • Innova
  • Innova Crysta
  • SUVs
  • Force Urbania
  • Tempo Traveller
  • AC Coaches

These vehicles can be used for couples, families, corporate travellers and larger groups travelling across Kashmir.

Cab Timings

The vehicle will operate according to the confirmed itinerary and agreed sightseeing schedule.

Additional charges may apply for:

  • Extra hours
  • Additional sightseeing
  • Off-route destinations
  • Additional transfers
  • Changes requested after confirmation

8. AC & Non-AC Cab Terms

Any AC or Non-AC specification will be mentioned in the booking confirmation.

Where a vehicle is booked as Non-AC, the AC facility may not be included in the package price.

If AC usage carries an additional charge under the confirmed booking, the applicable amount will be payable by the guest.

9. Hotel & Houseboat Terms

Guests booking Kashmir hotels and houseboats through Marahib Travels should note:

  • Guests will generally be provided with the base room category unless a specific room category has been confirmed.
  • Hotel check-in and check-out times will follow the property’s policy.
  • Early check-in and late check-out are subject to availability and may involve additional charges.
  • Fresh-up rooms, early check-in or late check-out may attract additional hotel charges.
  • Meal timings must be followed according to the hotel’s schedule.
  • Meal plans may include a fixed-menu buffet or room service depending on the property.
  • Hotel facilities such as spa, gym, games room, disco and other amenities may carry additional charges.
  • Room charges may not include minibar, telephone, special room services or other personal expenses.
  • Room heater charges, where applicable, may be charged separately by the hotel/houseboat.

Hotel facilities and services may vary according to the property, location and category selected.

10. Complimentary Services & Upgrades

From time to time, Marahib Travels may offer complimentary upgrades or special arrangements depending on availability.

These may include:

  • Hotel room upgrades
  • Room category upgrades
  • Vehicle upgrades
  • Other complimentary services

Any complimentary upgrade is subject to availability and cannot be claimed as cash or replaced with another service if it is not available or cannot be provided.

11. Kashmir Tour Itinerary Changes

Marahib Travels may make reasonable changes to the itinerary if required due to:

  • Heavy snowfall
  • Rain or adverse weather
  • Road closures
  • Traffic restrictions
  • Government orders
  • Local administration instructions
  • Political disturbances
  • Strikes
  • Technical problems
  • Natural calamities
  • Safety concerns
  • Other unforeseen circumstances

Where possible, we will try to provide a suitable alternative.

Any additional cost resulting from changes caused by circumstances beyond the company’s control may be payable by the guest.

12. Weather & Road Conditions in Kashmir

Kashmir is a mountainous destination, and weather and road conditions can change quickly.

Services such as sightseeing, transportation, adventure activities and certain excursions may depend on:

  • Weather conditions
  • Snowfall
  • Road accessibility
  • Seasonal conditions
  • Government restrictions
  • Local authority permissions

Marahib Travels cannot guarantee sightseeing or transportation where authorities restrict movement for safety or operational reasons.

13. Flights, Trains & Delays

Guests are responsible for reaching the designated pickup point at the agreed time.

Marahib Travels will not be responsible for additional costs resulting from:

  • Flight delays
  • Flight cancellations
  • Train delays
  • Missed flights or trains
  • Bus delays
  • Traffic congestion
  • Road blockages
  • Other transportation disruptions

If an additional transfer, hotel night, vehicle or other service is required, the applicable additional cost will be payable by the guest.

14. No-Show & Unused Services

No refund will normally be provided for services that are not utilized by the guest after confirmation.

This may include:

  • Missed airport transfers
  • Missed railway station transfers
  • Missed bus stand transfers
  • Unused hotel nights
  • Missed meals
  • Missed sightseeing
  • Unused cab services
  • Missed flights or trains

Any alternative arrangement requested by the guest may involve additional charges.

15. Mobile Connectivity in Jammu & Kashmir

Guests are advised to check their mobile connectivity before travelling.

Mobile network availability can vary depending on destination, location and network provider. Guests should carry a suitable postpaid mobile connection where required for connectivity during their Kashmir trip.

16. Cancellation Policy

Cancellation charges depend on the date of cancellation and the services booked.

Cancellation More Than 90 Days Before Arrival

25% of the total tour cost will be retained.

Cancellation Within 45 Days Before Arrival

50% of the total tour cost will be retained.

Cancellation Within 21 Days Before Arrival

100% of the total tour cost will be retained.

These cancellation conditions apply to the relevant Kashmir tour package, hotel booking and transportation services, subject to supplier-specific cancellation policies.

Air Tickets

If air tickets have been booked by Marahib Travels and the fare is non-refundable, 100% of the applicable non-refundable ticket amount may be deducted.

Instant Bookings

For instant or last-minute bookings, the applicable cancellation policy will be based on the above cancellation schedule and the individual service provider’s terms.

Service charges may apply to cancellations.

Cancellation Due to COVID-19 / Lockdown

Where a government-imposed COVID-19 lockdown or applicable official restriction prevents travel, refund processing will be subject to the relevant supplier terms and applicable policies.

17. Changes After Booking Confirmation

Any change requested after confirmation of a Kashmir tour package, hotel booking, cab booking or transportation arrangement may attract an additional ₹500 service charge per change, apart from any actual charges imposed by hotels, transport providers or other suppliers.

Additional costs may apply for:

  • Date changes
  • Hotel changes
  • Room upgrades
  • Vehicle changes
  • Destination changes
  • Additional sightseeing
  • Changes in passenger details
  • Other modifications

18. Child Age & Passenger Information

Guests are required to provide accurate information regarding:

  • Number of passengers
  • Child ages
  • Names
  • Travel dates
  • Accommodation requirements
  • Vehicle requirements

If incorrect child age or passenger information results in additional charges, the guest will be responsible for the applicable difference.

19. Extra Expenses During Your Kashmir Trip

Additional charges may apply for services or expenses not included in the confirmed package.

These may include:

  • Extra cab hours
  • Off-route sightseeing
  • Additional transfers
  • Hotel upgrades
  • Early check-in
  • Late check-out
  • Room heater charges
  • Additional activities
  • Local taxis
  • Pony/Horse rides
  • Gondola tickets
  • Snow vehicles
  • Personal expenses
  • Any government/local authority charges

20. Guest Responsibility & Damages

Guests are responsible for their own behaviour during the tour.

Any penalty or compensation resulting from damage caused by a guest to:

  • Hotel property
  • Houseboat property
  • Vehicle
  • Other facilities

will be payable by the guest.

Guests may also be responsible for penalties arising from prohibited activities, inappropriate behaviour, conflicts or other disruptions caused by them.

21. Local Conditions & Remote Destinations

Certain destinations in Kashmir are geographically remote and may not offer the same infrastructure or facilities available in major cities.

Depending on the destination, guests may experience limited access to:

  • Hospitals
  • ATMs
  • Petrol pumps
  • Mobile connectivity
  • Medical facilities
  • Other modern infrastructure

Guests travelling to remote destinations should plan accordingly.

Vehicle models may also vary according to availability and may not always be the latest model.

22. Complaint & Service Issue Policy

If a guest experiences any issue during the Kashmir tour, the matter should be reported to the Marahib Travels representative or executive as soon as possible while the trip is ongoing.

Prompt reporting gives us an opportunity to investigate and resolve the issue during the trip.

Complaints raised only after completion of the tour may be more difficult to resolve, particularly where the relevant service has already been completed or the supplier’s opportunity to rectify the issue has passed.

23. Force Majeure & Unavoidable Circumstances

Marahib Travels shall not be held responsible for disruptions caused by circumstances beyond its reasonable control, including:

  • Heavy snowfall
  • Floods
  • Landslides
  • Earthquakes
  • Natural disasters
  • Political unrest
  • Riots
  • Strikes
  • Road closures
  • Government restrictions
  • Accidents
  • Technical failures
  • Safety restrictions
  • Other unforeseen circumstances

If a tour has to be modified, extended, shortened or interrupted due to such circumstances, additional expenses may be payable by the guest.

If a guest voluntarily leaves the tour midway due to personal reasons, illness, family emergencies or other reasons, unused portions of the package may not be refundable.

24. Local Taxi & Union Regulations

Certain tourist destinations in Kashmir operate under local transportation regulations and union systems.

Therefore, guests booking a Kashmir taxi service or Kashmir cab service may need to use local vehicles for specific sightseeing areas.

This can apply particularly to:

  • Gulmarg
  • Pahalgam
  • Sonamarg

The applicable local taxi charges will depend on local rates, season, availability and prevailing regulations.

25. Important Information for Guests Booking Kashmir Tours

Before travelling, guests are advised to:

  • Carry valid travel identification.
  • Keep important documents safely.
  • Follow hotel and transport instructions.
  • Follow local government and administration guidelines.
  • Respect local culture and communities.
  • Follow safety instructions provided by drivers and representatives.
  • Keep personal belongings secure.

26. Personal Belongings

Guests are responsible for their personal belongings, luggage, valuables, electronics, cash and documents during the trip.

Marahib Travels will not be responsible for loss or damage to personal belongings that are left unattended or improperly stored.

Guests are advised to check the vehicle, hotel room, houseboat and other locations before departure.

27. Optional Activities

Activities such as:

  • Gondola rides
  • Pony/Horse rides
  • ATV/Snow Bike
  • Thajiwas Glacier visits
  • Baisaran Valley rides
  • Aru Valley local taxi
  • Betaab Valley local taxi
  • Chandanwari local taxi
  • Zero Point local taxi
  • Snow-chain vehicles

may be subject to local availability, weather conditions, government restrictions and applicable local rates.

Unless specifically mentioned in the booking confirmation, these activities are not included in the Kashmir tour package cost.

28. Pricing & Availability

All package prices, hotel rates, cab fares and activity charges are subject to availability and may change before final confirmation.

Prices can vary based on:

  • Travel dates
  • Season
  • Hotel category
  • Room category
  • Vehicle type
  • Number of passengers
  • Destination
  • Local transportation regulations
  • Supplier rates
  • Government taxes or charges

The final applicable price will be the price communicated and confirmed by Marahib Travels at the time of booking.

29. Why These Terms Matter

Whether you are looking for a Kashmir tour package, Kashmir taxi booking, Srinagar cab service, Srinagar airport taxi, Jammu to Srinagar taxi, Katra to Srinagar taxi, or a complete Kashmir holiday package, understanding the applicable terms helps avoid misunderstandings during your journey.

At Marahib Travels, our objective is to provide transparent information and dependable travel assistance from the initial booking until the completion of your Kashmir trip.

30. Contact Marahib Travels

For information about our Kashmir tour packages, cab service in Kashmir, taxi service in Srinagar, airport transfers, hotel bookings or customized Kashmir holidays, contact our team:

Marahib Travels
📞 +91 9797030392



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